2025: AI and Empathy Reinvent Client and Employee Experience

2025 is when artificial intelligence finally meets empathy. According to Qualtrics research (https://www.qualtrics.com/blog/a-landmark-year-for-customer-and-employee-experience/), businesses risk nearly $4 trillion because of bad customer experiences, and poorly managed workplace changes lower engagement and well‑being. At the same time, more than 85 percent of customers are willing to pay more for great service and will leave after two negative interactions (https://www.mhcautomation.com/blog/customer-experience-trends/).

Feedback is changing fast. Indirect feedback from social media comments, online reviews, and call centers has jumped more than 60 percent since 2023 (https://www.qualtrics.com/blog/a-landmark-year-for-customer-and-employee-experience/). AI tools now personalize surveys in real time, tailoring follow‑up questions to dig deeper. This shift gives you a wealth of insight, but only if you capture and analyze it.

Automation does not mean losing the human touch. Clients still crave a personal connection. People want to know when AI is used and why. Transparent use of technology builds trust and allows your team to focus on creative, relationship‑building work. When employees feel supported and understand automation’s purpose, loyalty grows.

To thrive in 2025, start by listening. Use tools that capture feedback from every channel, not just direct surveys. Then automate simple tasks like sending personalized messages and gifts at key moments. Finally, be open about your technology. Make it clear when AI is helping and always offer a path to a real conversation.

Client Giant automates gifting to help you strengthen relationships. Our platform handles recurring gift curation, free shipping, and calculated timing while keeping your name front and center (https://www.clientgiant.com/). By blending thoughtful automation with sincere care, you can drive referrals, retention, and renewals.

As AI reshapes 2025, remember that technology is a tool. The heart of your business is still the people.
Jeff Jackel

Jeff Jackel

Jeff is no stranger to innovation, building businesses,and more importantly, making them feel human. With 15+ years creating and building businesses across a spectrum of competitive industries, Jeff has experience with every facet from ideation to product development, capitalization, strategic planning, management, content marketing, social media and brand building. To Jeff, a self-professed overactive entrepreneur consumed by chasing innovation, there is nothing like taking an idea from concept to reality; crafting strategy that brings the product or service to market; attracting the right team to build and iterate on the vision; and championing the business to excite and support the team in pursuit of a unified goal. Today, Jeff helps Real Estate Agents, brokers, lenders and business owners grow their repeat and referral business via Client Giant, a maverick client concierge service aimed to surprise and delight clients on behalf of the businesses/agents. Jeff can be found sharing expertise with constant speaking engagements in the startup community and his podcast and feel good brand, The Lift, with Client Giant co-founder, Jay O’Brien.