---
title: "Revamping Real Estate: Client Giant's Game-Changing Approach"
description: Embark on a transformative real estate journey with Client Giant, where every step is infused with thoughtful gestures and exceptional service, redefining the industry standard.
image: https://blog.clientgiant.com/hubfs/Imported_Blog_Media/Hero-Images-For-Blogs-768x536.png
---

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# Revamping Real Estate: Client Giant’s Game-Changing Approach

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So, we’ve all been there — real estate deals wrapping up with the exchange of keys, and maybe a thank-you gift thrown in for good measure. But here’s where Client Giant kicks it up a notch, rewriting the rulebook. Instead of waiting until after the dust settles, they have a series of transaction pages that bring timely surprises from day one, inspired by the wisdom dropped by Jay O’Brien in his eye-opening speech on [“Delivering 7-Star Service in a 3-Star Industry](https://www.youtube.com/watch?v=gihtHL9hh4A).”

Let’s break it down:

## Shaking Up the Norms

In the real estate game, it’s pretty standard for agents to give out [thank-you gifts post-closing](https://blog.clientgiant.com/16-best-realtor-closing-gift-ideas-for-clients). Client Giant, however, knows the journey starts way before the ink hits the paper. They’re all about hitting the right notes at every stage of the transaction, taking cues from Jay’s insights.

## Under Contract Gift: Start the Show

The journey kicks off when the property is under contract, and so does the Client Giant experience. Forget waiting for closing day – within the first four days, they’re sending out Stress Relief Kits. Picture this: calming tea, a head scalp massager, Advil, and a custom pen with a notepad. It’s like a warm-up for a stress-free journey, aligning perfectly with Jay’s mantra of top-notch service.

## Conditions Removed: Let’s Celebrate Midway

As the deal chugs along and conditions get the boot, Client Giant throws a party of their own. Following Jay’s advice to go the extra mile, they surprise clients with a Midway Milestone Surprise – a Deluxe Gift Box loaded with gourmet snacks and a pat on the back. Because, why wait for the grand finale? Client Giant is all about making the entire journey unforgettable with [automated corporate gifts](https://www.clientgiant.com).

## Transaction Close: Gratitude in Real-Time

While others are saving the thank-yous for closing day, Client Giant gets it – timing is everything. Days 30-45, and bam! A handwritten thank you card lands on the client’s doorstep, expressing genuine gratitude for the journey. It’s that extra touch, making clients feel valued, just like Jay O’Brien envisioned.

## Possession: Keeping the Vibes Alive

Even when the keys change hands, Client Giant’s commitment doesn’t waver. A Movie Night In Experience within the first 10 days of possession adds a personal touch. It’s a nod to the idea that the relationship goes beyond the transaction – a little surprise, echoing Jay’s advice to keep the value flowing.

## Tailored Gifts: Ending on a High Note

Closing the Buyer Platinum package is a [realtor gift](https://www.clientgiant.com/real-estate-gifting/) tailored to the client’s interests. Whether it’s signed sports memorabilia, a vinyl record of their favorite artist, or a donation to their go-to charity, [Client Giant](https://www.clientgiant.com) wraps up the journey as memorably as it began.

In the spirit of Jay O’Brien’s vision for 7-star service, Client Giant is flipping the script. By sprinkling meaningful gestures early in the transaction, they’re not just standing out in the industry; they’re proving they genuinely care about their clients’ happiness. It’s not just about keys; it’s about making every step extraordinary.

## Related Articles

[![](https://blog.clientgiant.com/hubfs/Imported_Blog_Media/TF-YT-withlogos.jpg)](https://blog.clientgiant.com/real-estates-top-coach-tom-ferry-joins-forces-with-client-giant-to-deliver-7-star-client-care)

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### [Real Estate’s Top Coach Tom Ferry Joins Forces with Client Giant to Deliver 7-Star Client Care](https://blog.clientgiant.com/real-estates-top-coach-tom-ferry-joins-forces-with-client-giant-to-deliver-7-star-client-care)

*The leading automated client care and engagement platform is now the exclusive gifting partner for Tom Ferry and his global network of real estate professionals*

[Read More](https://blog.clientgiant.com/real-estates-top-coach-tom-ferry-joins-forces-with-client-giant-to-deliver-7-star-client-care)

[![](https://blog.clientgiant.com/hubfs/Imported_Blog_Media/Why-Building-Strong-Client-Relationships-is-Important-Hero-1.jpg)](https://blog.clientgiant.com/thoughtful-gift-ideas-for-real-estate-clients-creating-lasting-connections)

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### [Thoughtful Gift Ideas for Real Estate Clients: Creating Lasting Connections](https://blog.clientgiant.com/thoughtful-gift-ideas-for-real-estate-clients-creating-lasting-connections)

In the real estate industry, the relationships you build with your clients are the cornerstone of your success. One of the most meaningful ways to nurture these...

[Read More](https://blog.clientgiant.com/thoughtful-gift-ideas-for-real-estate-clients-creating-lasting-connections)

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